British Airways investigating theft of customer data

British Airways Boeing 777 (Image: Aviation Media Agency)
British Airways Boeing 777 (Image: Aviation Media Agency)

British Airways (BA/BAW) is investigating the theft of customer data from its website “as a matter of urgency”.

The data could include personal information  and payment card details and as a result, the airline is urging customers to check with their banks.

In a statement the airline said the breach has now been resolved but that the personal details of around 380,000 customers who made bookings between the 21st August and 5th September were comprised.

The airline also made it clear that the stolen data did not include passport details.

Customers who think they may have been affected should contact their bank or credit card provider and follow their recommended advice from them.

British Airways added: “We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers’ data very seriously.”

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About Nick Harding 1928 Articles
Nick is the senior reporter and editor at UK Aviation News as well as working freelance elsewhere. He has his finger firmly on the pulse on Aviation, not only in the UK but worldwide. Nick has been asked to speak in a professional capacity on LBC, Heart and other broadcast networks.