Short break holiday specialist Superbreak has collapsed leaving the holiday plans of thousands of UK travellers in disarray.
The company, which started in 1983, specialised in short city breaks and also organised special charter trips such as guided tours of Iceland from smaller UK airports including Cardiff Airport and Leeds Bradford.
Passengers who booked holidays that were sold as packages (flight and hotel together) are protected under either the ABTA or ATOL scheme’s meaning they will receive refunds for holidays that have yet to start or be repatriated to the UK if they are on holiday.
But those who booked flights and hotel separately may not be covered and may have to pay to get back to the UK.
The company was owned by the Malvern Group and along with LateRooms, had been trying to find a buyer to rescue the company following its defaulting on a loan.
Around 200 staff have now lost their jobs as a result of the immediate closure and passengers are unable to contact the company.
SuperBreak advised that passengers who have yet to travel and booked through a travel agent should contact their agent.
For Passengers that booked with SuperBreak the CAA says:
Holidays that include a flight
If your holiday includes a flight, you need to contact the CAA directly to make a claim for your holiday booking.
Please visit the CAA website for more information.
Holidays that include accommodation and travel (excluding flights) and/or other services
If you have booked a holiday which includes accommodation and travel (excluding flights) and/or other services with Super Break and you paid by credit or debit card, you should be able to claim through your credit card company.
Your credit card company may ask you for a referral letter from ABTA, so to help you with your claim, you can download a letter on the following links. If all or part of your payment was made using a credit card please click here, if you paid by debit card please click here.
If you paid Super Break by any other means, you will need to make a claim from ABTA, you can do this through this link: abta.com/claims
Hotel accommodation-only bookings
If you made a booking with Super Break for accommodation only, the company chose not to protect those sales with ABTA.
If you booked accommodation only then you will need to submit a claim to your credit or debit card company.
Your card company may ask you for a referral letter from ABTA, so to help you with your claim, you can download a letter on the following links. If all or part of your payment was made using a credit card please click here, if you paid by debit card please click here.
If you paid by any other method you will need to register your claim with the Administrator when appointed. We will update this webpage with their details as soon as possible.
If you have already travelled then the CAA says:
If you are on a Super Break holiday which is an ATOL protected package (flight-based packages) you should be able to continue with your trip as planned but if you encounter any difficulties you should contact the CAA.