Wizz Air has been named as the worst short-haul airliner by UK passengers with shin experience amongst the lowest ever seen in the survey by Which?
The airline has also a caught the attention of the UK Civil Aviation Authority (CAA) as it has continually failed to fulfil its obligations when flights are cancelled or delayed.
The CAA said it had “significant concerns” about the airlines operation and found that in addition to failing in its obligations, it was also delaying compensation payments.
The travel editor of Which?, Rory Boland, advised flying with the airline saying “If alternative carriers are available for your route, avoid Wizz Air, as its poor record on customer care means you’re likely to be left high and dry in the event your flight is delayed or cancelled.”
Wizz Air’s overall score was just 48% compared to the highest ranked airline Jet2 which scored 80%.