Jet2 bills passenger £85,000 for causing diversion

Jet2 (LS/EXS) has billed a disruptive passenger £85,000 for causing the flight to Dalaman she was on to divert to London Stansted last month.

Chloe Haines (25) from Maidenhead, Berkshire caused the flight to be intercepted by RAF Typhoon jets after she attempted to open the door of the aircraft in flight and displayed what the airline said was a “catalogue of aggressive, abusive and dangerous behaviour”.

Ms Haines was restrained by cabin crew onboard the flight before it was escorted to London Stansted airport by the RAF Quick Reaction Alert (QRA) jets.

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Upon landing, Ms Haines was arrested on suspicion of assault and endangering an aircraft.

Steve Heapy, CEO of Jet2.com and Jet2holidays has today said: “Miss Haines’ behaviour was one of the most serious cases of disruptive passenger behaviour that we have experienced. She must now face up to the consequences of her actions, and we will vigorously pursue to recover the costs that we incurred as a result of this divert, as we do with all disruptive passengers. As a family-friendly airline, we take an absolutely zero-tolerance approach to disruptive behaviour, and we hope that this sobering incident, with its very serious consequences, provides a stark warning to others who think that they can behave in this fashion.”

Jet2 has also banned Ms Haines for life.

About Nick Harding 784 Articles
Nick is the senior reporter and editor at UK Aviation News as well as working freelance elsewhere. He has his finger firmly on the pulse on Aviation, not only in the UK but worldwide. Nick has been asked to speak in a professional capacity on LBC, Heart and other broadcast networks.