Loganair is sending staff to airports in bid to tackle baggage problems

Loganair Embraer E145
Loganair Embraer E145

The UK’s largest regional airline Loganair (LM/LOG) has started sending its own staff to airports as a “Baggage Task Force” in response to recent travel disruption caused by understaffing at airports around the UK.

The dedicated staff will be tasked with locating Loganair passengers’ luggage where bags have not travelled with them or have been affected by the disruption.

The airline says that whilst it has a good track record with looking after passenger luggage, most of the baggage issues affecting Loganair are caused by staffing and baggage system overloads at hub airports. This has become worse as demand for air travel surges back this summer.

Jonathan Hinkles, Chief Executive of Loganair, said: Loganair flies lifeline routes and offers essential connectivity across the UK. With that in mind, we couldn’t sit back and watch airport disruption in recent weeks without getting stuck in to find solutions ourselves.

“Our baggage task force has already driven to the hub airports most affected, working through hundreds of bags in secure storage until we locate those belonging to Loganair customers – which we then repatriate to its owner.

“Although we are the UK’s largest regional airline, we’re small enough to be able to do this and it’s important to us that we can support our customers in this way. Having been told that there were only three bags belonging to Loganair customers awaiting delivery at one airport, the physical search by our task force at that airport found over 100 more – and each and every one of those bags is now on its way back to its owner.”

Loiganair says that since it started using its baggage task force, there has been a marked reduction in baggage issues and complaints but also wants to remind customers that when they are connecting with Loganair flights from another airline they must collect their bags and re-check them, Especially arriving from outside of the UK where bags need to be cleared through Border Force and Customs on first entry to the UK

Loganair has launched a new section on its website to help passengers with luggage questions and issues: www.loganair.co.uk/travel-help/transit-baggage.

About Nick Harding 1945 Articles
Nick is the senior reporter and editor at UK Aviation News as well as working freelance elsewhere. He has his finger firmly on the pulse on Aviation, not only in the UK but worldwide. Nick has been asked to speak in a professional capacity on LBC, Heart and other broadcast networks.

1 Comment

  1. fly on 9 th june from new Delhi India nd reached London Heathrow on 10 th june. Previously my luggage were LM 0312361627, LM 0312361626, LM 0312361625, VARSHNEY/Anupama
    FQR7WZ
    09 Jun 23
    Then i have given new tag number from Heathrow airport terminal 4
    6E 361627
    6E 361626
    6 E 361625
    Reference number LHR Q R 12892
    LHR QR 12890
    LHR QR 12889
    My name is Anupama varshney
    My son name is Aditya Varshney
    We both travel on 9 th june from New Delhi India to doha first flight was indigo, then doha to London Heathrow Qatar Airways. Then from London Heathrow to Isle of man logan air. Please help me my bags have not reached to Isle of man. Two big suitcases cover with blue cover nd one black bag sky pack bag without wheels.
    I received two baba but one blue suitcase with four wheels still missing.
    LM 361627. Please find my suitcase.

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