IT problems have once again struck ‘Britain’s favourite airline’ British Airways (BA/BAW) leaving hundreds of passengers stranded and delayed yesterday.
The global outage for the airline is the second major one this year leaving many questioning whether British Airways has made bad decisions on its IT infrastructure
Airlines use IT systems for everything from ticket and baggage handling to flight planning and dispatch meaning that any outage can have a knock-on effect throughout the day’s operations.
The airline hasn’t officially commented on the latest outage but passengers across Europe took to social media to vent their frustration at the delays and lack of information
Some complained of being stuck in Terminal 5 at Heathrow for hours waiting for their flight to depart and saying that “no one seems to have answers or know what’s going on.”.
Unlike British Airways, Heathrow Airport did acknowledge the outage and said: “A technical issue which affected British Airways this afternoon has now been resolved. We are working with our airport partners to assist passengers whose journeys have been disrupted and have deployed additional resource in our terminals. Passengers are still advised to check their flight status with British Airways before travelling to the airport due to a number of resulting cancellations. We apologise for any inconvenience caused.”
The outage is the latest in a string of IT failures for the airline which has caused delays and cancellations on multiple occasions and it seems that the airline isn’t learning from previous problems.
