Newcastle Airport (NCL/EGNT) has unveiled its latest initiative to promote the airport as welcoming and accessible to all passengers.
The airport has launched a hidden disabilities lanyard which can be collected at the airport and worn by passengers who may need a little more time or assistance while travelling through the terminal.
The lanyard discretely makes airport staff aware that the wearer may need that extra assistance, creating a reassuring and safe environment from check-in through to boarding at the gate.
Tara Hurst, Ambassador Supervisor at Newcastle International Airport, said: “According to CAA research, 7% of all British people are potentially avoiding air travel because of a hidden disability, which is very concerning for us. At Newcastle Airport, we recognise the importance holidays, travelling to visit family and friends, and travelling for business can have on wellbeing and so we hope that the introduction of the hidden disabilities lanyard will encourage more people to fly in the future.
“The hidden disabilities lanyard will ensure our staff are able to offer help and assistance to all those that need it, reassuring passengers and creating a positive experience that we hope will encourage return customers.”