UK holiday airline Jet2 has removed its “Worry-Free Guarantee” promise in order to keep flying holidaymakers to mainland Spain against Foreign and Commonwealth Office (FCO) advice.
Rival holiday company Tui, which has a similar promise, announced yesterday that all its flights from mainland Spain and the Canary Islands were cancelled today as it reviewed the the changes which mean anyone arriving into the UK from Spain will need to quarantine for 14-days.
The FCO now advises against all but essential travel to Spain as the country has seen a significant rise in new Coronavirus cases.
Under a Jet2’s guarantee, the airline & holiday company promised to only take passengers to destinations where they won’t have to quarantine “so you can really enjoy your time away.” – That section has now been removed prompting.
Jet2 has removed its quarantine-free holiday pledge from its website— Champi*ns (@Chris9000000) July 26, 2020
This morning flights were still taking off.
The tour operator had previously made a 3 step pledge to customers not to take them to any country where they would need to self-isolate.#LIARS #jet2
The Cancellation Difference
The big problem seems to be who picks up the bill for the cancellation if a passenger doesnt travel.
Simply put, if you heed the FCO advice and decide not to travel then you are cancelling your booking and as such, would not be entitled to a refund.
But if Jet2 cancels the flights or holiday, like rival Tui, then you are entitled to a full refund which could cost the airline tens of thousands.
We asked Jet2 yesterday what its plans were following the change in advice from the FCO but it has not yet provided a response.