The UK’s Civil Aviation Authority (CAA) has stepped in to force Wizz Air to look at rejected claims from passengers after it said the airline was failing in its legal obligations to passengers.
In an unprecedented move by the CAA Wizz Air must review all claims for additional expenses, welfare claims, since 18th March last year after hundreds of complaints saying Wizz Air had left passengers to arrange their own alternative flights or accommodation despite being legally obliged to do so.
Passengers with claims up to six years old can also ask Wizz Air to look again at their claims which can include accommodation, food and additional travel expenses.
The CAA had given Wizz Time to rectify the problems itself without intervention but that now appears to have run out.
Paul Smith from the CAA said “We made it clear to Wizz Air last year that the way it was treating passengers was unacceptable,”
Acknowledging its failings, Wizz Air UK, (a wholly owned subsidiary of Wizz Air) Managing Director Marion Geoffroy said: “We know that we need to rebuild trust, and we want to show our customers how serious we are about making improvements for the future,”